Privacy Policy

Last updated: October 9, 2026. This Privacy Policy explains how information may be handled when you visit boilerrepairmedford.com (the “Website”) or call Boiler Repair Medford to seek help with a boiler or heating problem. The Website provides information and telephone contact; service requests are handled by phone.

Information involved in a service request

When you call, the information involved in your inquiry may include your phone number or caller ID, name if you provide it, the service address or area, the type of heating problem, preferred contact or appointment details, and anything else you voluntarily explain. Call-routing technology may also process the time and duration of the call, routing status, and technical identifiers needed to connect or manage the request.

We recommend that you do not share payment-card details, Social Security numbers, medical information, passwords, or other unnecessary sensitive information through the website or call-routing line.

How service-request information is used

Information relating to a request is used to route or respond to your call, communicate about the heating issue, connect you with a suitable independent provider, and support the operation and security of the telephone service. The receiving provider may use the information you share to discuss availability, discuss pricing before work begins, schedule an appointment, and perform any service you authorize under that provider’s own terms.

Call routing, monitoring, and recordings

Calls are handled through telephone and call-routing systems. Those systems may process caller identifiers, call metadata, and details provided during a call. Depending on the telephone system and receiving provider, calls may be monitored or recorded. If a call is monitored or recorded, any required notice and consent must be provided through the call process in accordance with applicable law. Reading this policy or using the Website does not, by itself, authorize secret call recording.

If you have questions about whether a particular call was recorded or how call records are handled, contact us using the details below. Independent providers may have additional call and recordkeeping practices governed by their own privacy notices.

Website usage and technical information

When you browse the Website, technical systems may process your IP address, approximate location derived from network data, browser and device information, referring pages, pages visited, and interaction data. Hosting and security systems may use such data to deliver the site, prevent abuse, and diagnose errors.

Microsoft Clarity and cookies

The Website currently loads Microsoft Clarity, a website analytics tool that can measure page views, scrolling, clicks, and other interactions and may generate session-replay visualizations. Clarity can use cookies and similar identifiers to understand repeat visits and user journeys. Depending on the visitor's region, browser settings, and consent status, tracking functionality and cookie use may be limited.

You can adjust or block cookies through your browser. Where applicable, cookie consent choices are handled under the relevant consent settings and legal requirements. For additional information, see Microsoft's Clarity cookie documentation and the Microsoft Privacy Statement.

Who may receive information

Information connected to your request may be shared with the independent provider handling your inquiry and with companies that operate the telephone-routing, website-hosting, security, or analytics systems. The information shared should be relevant to the services they provide. Information may also be disclosed when required by law or reasonably necessary to respond to a lawful request, protect safety, or investigate misuse. Independent providers are responsible for their own handling of information once they receive it.

Retention and security

Information may be kept for the time reasonably needed to manage requests, operate and secure the service, maintain business records, resolve issues, and satisfy applicable legal obligations. Retention periods vary by the type of information and by the systems or providers involved; records held by an independent provider may be subject to that provider's own retention practices.

We seek to use reasonable safeguards appropriate to the type of information involved, but no internet or telephone system operates without risk. We cannot promise absolute security. If your inquiry concerns a specific record or retention period, please contact us.

Your privacy requests and choices

You may contact us to ask what information relating to you is held in connection with a service request and to request correction or deletion, where applicable. We will review requests according to the laws that apply, whether we control the information, and any required retention or verification steps. For records kept by an independent service provider, you may need to contact that provider directly. Browser settings can also limit cookies, though some website analytics may still use cookieless signals where permitted.

Children

The Website is intended for adults seeking information or service for heating systems. We do not knowingly seek personal information from children under 13. If you believe a child has provided personal information through this service, contact us so the matter can be reviewed.

Changes to this Privacy Policy

We may update this policy when website tools, call-handling practices, or legal requirements change. The date above identifies the current version. Material updates will be reflected on this page; additional notice will be used where required by applicable law.

Contact about privacy

For privacy questions or requests, use our Contact page or call (781) 701-0593. Please avoid sending sensitive identifiers when initiating a request.